FEATURES
Our eChannel Options come with the Following Features
Self Onboarding
Create an Account From the Convienience of Your Mobile Phone or Laptop
Air Time and Data
Buy airtime and data for yourself and others without stress
Bills Payment
Pay for airline tickets, cable and internet subscription seamlessly
Loans
Enjoy quick loans Application, Processing and Approval From the Comfort of your Home
ATM Cards
Request a debit card and have it delivered to you within s short time
Investments
Enjoy a steady returns on whatever amount you Invest with usDIGITAL FORMS
1. THIS FORM
FOR ACCOUNT OPENING
2. THIS FORM
FOR CUSTOMER ACCOUNT UPDATE
3. THIS FORM
FOR LOAN APPLICATION
4. THIS FORM
FOR OVERDRAFT APPLICATION
5. THIS FORM
FOR ACCOUNT STATEMENT
6. THIS FORM
FOR E-CHANNEL ONBOARDING
7. THIS FORM
FOR E-CHANNEL FAILED TRANSACTIONS
1. THIS FORM
FOR ACCOUNT OPENING
2. THIS FORM
FOR CUSTOMER ACCOUNT UPDATE
3. THIS FORM
FOR LOAN APPLICATION
4. THIS FORM
FOR OVERDRAFT APPLICATION
5. THIS FORM
FOR ACCOUNT STATEMENT
6. THIS FORM
FOR E-CHANNEL ONBOARDING
7. THIS FORM
FOR E-CHANNEL FAILED TRANSACTIONS
STEPS TO ONBOARD OUR CHANNELS
USSD
- Indicate Interest by filling and submitting
USSD Onboarding Request Form and sending to info@borstalmfb.com.ng and copying support@borstalmfb.com.ng
- Bank Processes Request and replies Customer
- Dial *614*705# From customer Phone
- Customer Gets Activation Code
- Inputs Activation Code
- Inputs Transaction PIN
- Complete Sign up
COMPLETE THIS FORM
FOR ONBOARDING
MOBILE APP/INTERNET BANKING
- Go to Play Store ( Click Here ) and Install our Mobile App Borstal MFB Mobile
- Click Open after Installation
- Click Get Started
- Click the Arrow 3 Times
- Click Continue with Account Number
- Input your 10 Digits NUBAN Number
- Click continue (The System Validates your Account Number. If It fails contact the bank to update your email address)
- Enter Username – This is your Login ID
- Enter Password – Must be Alphanumeric (Alphabets & Numbers), Not Less than 8 Characters consisting of a Special Character and an Uppercase
- Re-Enter Password
- Enter 4 Digits Transaction Pin – This PIN is what you use for Transaction
- Re – Enter Transaction PIN
- Click Set UP
- Upload your Image either from Gallery or Camera
- Click Continue
- Read and Accept Terms and Conditions by Scrolling down to the End Before Clicking Accept and Continue
- The App Sends an OTP (One Time Password)
- Enter the OTP and Click Validate
- After Successful Validation, the System on Okay takes you to Login
- Enter Username and Password
- Click Sign IN
- The App Ask you to Contact the Bank to Unlock the APP
- At this Stage, Kindly send completed
Mobile APP Unlock and Transfer Limit Update Form to info@borstalmfb.com.ng copying support@borstalmfb.com.ng requesting for the app to be unlocked and how much you require for your daily Transfer Limit .
- Your request will be Promptly Treated and you will be contacted.
- Thank You
COMPLETE THIS FORM
FOR ONBOARDING
Frequently Asked Questions (FAQ)
What is Borstal MFB Mobile ?
Borstal MFB Mobile is our mobile banking application that has been specially designed to allow customers carry out banking transactions on the go
What type of mobile Devices support Borstal MFB Mobile ?
Borstal MFB Mobile supports Android and IOS mobile devices
What Do I need to be on USSD and Borstal MFB Mobile ?
You need to have an account with Borstal MFB.For USSD your phone number must be Linked to the Account while a Valid Email Address is a Must for the Mobile App. You must also have a BVN Number linked to your Account. You can downwload the E-channel Onboarding Form and have your Phone, Email and BVN updated on your Account. Dont forget to send the form with a Valid means of ID for this Update to be Effected.
What are the benefits of Borstal MFB Mobile ?
With Borstal MFB Mobile, customers would be able to carry out Transfers, view and request for account statements, pay bills and recharge airtime.
Where can I download and register for the Service ?
You can download the mobile app from your mobile type app store or follow directions above on our website. After successful download, please install the app using instructions as stated above.
Are There any fees to use Borstal MFB Mobile ?
No, however there are charges for some of the banking transactions you carry out on the platform.
Can I use Borstal MFB Mobile outside Nigeria ?
Yes you can use this service outside Nigeria.
How Do I log on to Borstal MFB Mobile ?
You can log on to Borstal MFB Mobile by downloading and installing the app. Simply open the app and follow the instructions.
Do I use the Same logon credentials (Username and Password) For Borstal MFB Mobile and BOrstal MFB Online Banking ?
Yes, your Login credentials are the same for both mobile and online banking
What is my Transaction PIN ?
A transasction PIN is a four digit combination code which would be known to yourself only. It would be selected at the point of online/mobile banking registration and is the PIN that would be required in completing transactions on Borstal MFB Mobile.
What type of Transactions can ben initiated through Borstal MFB Mobile ?
Transfer within your own accounts, Transfers to Other Borstal MFB Bank accounts and transfer to other bank accounts can all be initiated on the mobile banking platform
What if a Transfer Request Fails and my Account Was Debited ?
Please contact our business services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy Support@borstalmfb.com.ng
Do I have to Save Beneficiaries again that I already have on my Online Banking Platform ?
No. The beneficiaries you have saved on your online banking platform would reflect on your mobile banking page
Would I be charged for Transferring Money to Another Borstal MFB Bank Account ?
No you will not be charged for transferring money to another Borstal MFB Bank account.
Can I pay Bills Through Borstal MFB Mobile ?
Yes you can pay bills using the Borstal MFB Mobile
How DO I report a Bill Payment Problem ?
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy Support@borstalmfb.com.ng.
I Made a request for a Debit Card VIA the Mobile Banking Platform, But am Yet to Receive It ?
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
I just Opened a Sub-Account when will I be notified of my Account Number ?
You would be notified of your new account details within 24 hours of submitting request.
Can my Account Statement be Sent to me VIA Dispatch ?
Yes your account Statement can be sent to you VIA dispatch.
A restriction was placed on my Account after logging a fraud report. When would the restriction be Lifted ?
The restriction will be lifted oncel all pending investigations have been concluded. Please contact our business sevices team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
I just topped up my Mobile Number but have not Received Value.
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
I mistakenly Inputted a Large sum for my Airtime Recharge. Can this be Reversed ?
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
What Happens if my Phone/SIM is Lost, stolen or Damaged ?
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
Who Do I contact for Support ?
Please contact our business contact services team on 0815509266 or send an email to info@borstalmfb.com.ng and copy support@borstalmfb.com.ng
Why Should I download, Fill, Scan and Send Request Form ?
This is Necessary in order for us to Securely Authenticate and Validate through your BVN and Signature that Indeed the Person requsting to onboard is the owner of the Account. Kindly note the Signature on the Request Form Must be the Same as your Signature With us in the Bank.
How Will I know When the Bank has Finished Processing my Request ??
The Bank will contact you through the number attached to your Account with the Bank at the point of account Opening. To update that number, you will have to Fill an Account update form to that effect if it has changed since the time you opened the account.
Contact Us
BORSTAL MFB
A Bank Licensed to conduct Microfinance Banking Business by the Central Bank of Nigeria Since 2012
NO 24 Independence Way
Kaduna, Kaduna State
Support@Borstalmfb.com.ng
+234 08155092666